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Shipping and Returns
Shipping
We provide FREE shipping on any order over $200 (ex GST, excluding bulky items). Items are sent using Australia Post and on some occasions we may use a courier service. For items that are in stock please allow 2-5 business days to receive your delivery. Allow up to 7-14 days for Rural and Remote locations. For Express delivery allow 1-3 business days or up to 4-6 business days for Rural or Remote locations.
There may be occasions where certain items are out of stock or are a Special Order (made to order, items not stocked in Australia, items not stocked in Switzerland and custom made). These will be back ordered and sent to you as soon as they are back in stock. We will contact you if there are any extended delays. For "In-store Pick Up" you will be notified by email when your order is ready for pick up at our Drummoyne office during our usual office hours - Level 1, Office C.109/52 Lyons Rd, Drummoyne 2041. For in-stock items, orders are usually ready for pick up within 24 hours. Our GuaranteeGARNET Medical aims to deliver an exceptional shopping experience. We want to ensure you are completely satisfied with your purchase. We understand that there may be rare occasions where you are not completely satisfied, and it is important for us to hear your feedback. Simply email us your questions at support@garnetmedical.com.au or call us on 1300780013 Monday to Friday 9.00am - 5.00pm (AEST) and we will be happy to attend to your needs.Returns, Refunds & Exchanges – Australia including B2BDoesn't fit? It is our commitment to ensure you are 100% satisfied with your Sigvaris stockings. That is why you are backed by our Satisfaction Guarantee where we will go out of our way to make sure you receive the correct stockings at the correct strength with the perfect fit along with the best service. Call us on 1300780013 and we will check the size against your measurements, ensure you are using the correct donning technique and will happily exchange your stockings to ensure a perfect fit (applies to the Medical range only).
Sorry, we are unable to exchange or refund Travel and Wellbeing range products if they have been used/worn unless they are faulty. This is due to the simplified sizing system (shoe size, height, weight) and hygiene reasons. Please choose carefully. Changed your mind? For online and phone purchases returned within 14 days, that are not worn, used or damaged, we will offer a full refund* (excluding delivery fees) or store credit or exchange, provided all original packaging and contents are present. We do not offer refunds on gift vouchers. Unfortunately, we are unable to accept returns for Special Order items (not normally stocked in Australia that are shipped in from overseas including custom made). This does not affect your rights under Australian Consumer Law (ACL).Refunds for change of mind beyond the 14 day period after purchase will be at our discretion. A 15% re-stocking fee may apply. New Customers who have been measured and fitted by our showroom consultant: A $55 consult fee will apply for change of mind returns of garments that have not been worn, used or damaged regardless of time-period. We are unable to accept returns for Special Order items including Custom Made. B2B: A 20% re-stocking fee will apply for change of mind returns regardless of time-period. Unfortunately, we are unable to accept returns for Special Order items including Custom Made.In the unlikely event that you receive the incorrect product we will cover the cost of returning the product to us (via Australia Post) and promptly send a replacement. How to ReturnReturn your items along with a copy of your order confirmation and reason for return. Please contact us before returning any packages.Address your package to:ATT : GARNET Medical
PO Box 180
Drummoyne,
NSW 1470
General InformationAll refunds will be processed using your original payment method.This Policy operates in addition to your statutory rights under Australian Consumer Law (ACL) for returns of faulty goods.
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